Question 1

Subscriber's main navigator - USSD menu

Accepted Answer

To use the USSD navigator, dial: *199#OK from a Global Cell number Other basic USSD menu combinations: *100#OK - Check balance and number *101#OK - Check remaining megabytes of Internet package *102#OK - Purchase Internet packages *123#OK - Transfer balance *112#OK - Technical support *104# - Select preferred language *105# - Restore number *199# - View all available services *444# - Activate chat package

Question 2

What is an eSIM card?

Accepted Answer

An eSIM is a modern, digital alternative to a traditional, physical SIM card. Unlike a plastic card, it is built directly into your device. This technology eliminates the need for a physical card, offering users a much more flexible way to manage their mobile connectivity.

Question 3

How to purchase an eSIM card?

Accepted Answer

Ways to Purchase Your Card: eSIM (Online & In-Office): You can purchase an eSIM remotely via our website (www.GLOBALCELL.ge), at our central office in Tbilisi (2 Marie Brosse St.), or at Kutaisi International Airport. Physical SIM (Service Centers): Available at our Tbilisi and Kutaisi offices, all branches of the Public Service Hall and Georgian Post, as well as at the Batumi Plaza shopping center in Batumi. Physical SIM (Remote Orders): You can order a physical SIM by calling our 24/7 hotline (110 007 or +995 322 420 200), emailing us at contact@globalcell.ge, or reaching out via our Facebook page. Please note that a courier delivery fee applies to online orders.

Question 4

How to purchase a physical SIM-card?

Accepted Answer

SIM cards can be purchased at: Tbilisi, 2 Mari Brose St., “House by the Opera” Business Center. Kutaisi International Airport All branches of Public Service Hall All branches of Georgian Post Also available through dealer representatives: Batumi, Batumi Plaza Shopping Center, 5 Chavchavadze St. Remote ordering is available: Hotline: 110 007 or +995 322 420 200 , available 24/7 Email: contact@globalcell.ge Via Facebook – www.facebook.com/GLOBALCELL.ge/ Delivery terms: Purchase a SIM card online from the comfort of your home and have it delivered to your preferred address by courier. The recipient is responsible for the courier delivery fee.

Question 5

How to top-up the balance

Accepted Answer

There are multiple ways to top-up your balance: From the website: To top-up your balance, you can use our website simply by entering your GLOBALCELL number in format (ex. 995559XXXXXX). Check whether the number is correctly set and represents GLOBALCELLs number. In the field "amount" enter the amount and follow the easy process. After the payment you will receive a confirmation message via SMS. Payment services: www.GLOBALCELL.ge www.ipay.ge www.mypay.ge www.paybox.ge www.moneymovers.ge www.unipay.ge etc. Electronic terminals: "Bank of Georgia" Electronic terminal: You can simply call the GLOBALCELL Call Centre, 11 00 07 (from Georgia), +995 322 420 200 (from all over the world) 24/7, dictate to operator the plastic card data (card number and validity period, CVC code is not required) and pay the desired amount remotely. Quick payment terminals: Payments are acceptable from quick payment machines: NOVA, TBCPAY, EXPRESSPAY throughout the country. Mobile & internet banking: With the internet banking services and mobile banking applications of TBC Bank and Bank of Georgia GLOBALCELLs office: You can visit our office where you will be assisted to top-up your balance or do any other operations regarding your account. Conditions and Limits: You can deposit on your account any amount between 1 GEL to 3,000 GEL.

Question 6

How to check the balance?

Accepted Answer

To check your current balance, dial *100# and OK from your Global Cell phone number.

Question 7

How to purchase an internet package?

Accepted Answer

You can purchase an internet package directly through our website (by adding it to your cart and completing the payment) or by dialing a USSD code from your mobile phone. * **Standard Code:** Dial `*[Country Code]# OK` (for example, for Georgia: `*995# OK`). * **Exception Codes:** * Canada: `*11#OK` * Austria: `*143#OK` * Kazakhstan: `*77#OK` * Netherlands: `*131#OK` * Greece: `*130#OK` * France: `*133#OK` * Australia: `*161#OK` * Indonesia: `*162#OK` * Ireland: `*1353#OK` * Portugal: `*1351#OK` > **Please note:** If both an internet package and a CHAT package are active at the same time in your destination country, the internet package will be used first. Once it is exhausted, your CHAT package will automatically activate.

Question 8

How do I check the remaining volume of my internet package?

Accepted Answer

To check the remaining megabytes of your internet package, dial: *101#OK.

Question 9

How do I purchase a CHAT package?

Accepted Answer

You can purchase the CHAT package from the website. To do this, select the desired package, add it to the cart, enter an existing number or add a new number and complete the payment. The package can also be purchased from the phone, by dialing the combination: *444#OK. Please note that if you use an Internet package in parallel with the CHAT package and both of them are valid in the country you are in, the Internet package will be used up first and after that you will start using the CHAT package.

Question 10

I can't use mobile internet, what should I do?

Accepted Answer

First, make sure that the package you purchased is valid in the country you are in. Also, check that you have the appropriate card selected in cellular/mobile data and that you have enabled data-roaming in the settings of this card on your phone.

Question 11

What happens to unused megabytes after the expiration date?

Accepted Answer

After the expiration date, the remaining megabytes in the package will be canceled.

Question 12

How do I know if my phone is compatible with eSIM?

Accepted Answer

Most modern smartphones and tablets, popular models from Apple, Google, and Samsung, are compatible with eSIM, although you can check your device's compatibility before purchasing on the special Check Device Compatibility page

Question 13

When should I set up an eSIM if I want to use it while traveling?

Accepted Answer

If you are planning a trip, it is best to install your eSIM before departure. This can be done using your mobile data or Wi-Fi connection. Once you arrive at the destination, the package you purchased will be automatically activated on the connected card.

Question 14

Can I use my phone to share my internet connection?

Accepted Answer

Yes, you can share your internet connection with other devices without any restrictions. This is especially convenient when sharing with a laptop or a device that does not support SIM.

Question 15

How long GLOBALCELL number is valid for?

Accepted Answer

Number is permanently valid. To keep it active, it's enough to use at least one paid service every 9 months, either in Georgia or in any other country around the world

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